rules about rules

from a recent report I prepped for a client:

  • Ensure that all systems (policies, practices, structures, rules, traditions and habits) exist to serve people, as opposed to people serving systems. All systems should flow from and compliment the organizational purpose, mission, visions, values and goals. All systems need to be proactive, purposeful, nimble and easy to understand and apply. Avoid reactive systems that exist to correct a single situation, respond to a difficult person or are no longer organizationally relevant.